Returns, Exchanges & Store Credit

At Hot Peppers Clothing Co., we want you to feel confident shopping with us. If something isn’t quite right, we’re happy to offer an exchange or store credit on eligible items.

Returns & Exchanges

Regular-priced merchandise is eligible for exchange or store credit within 14 days of purchase.

For online orders, approved store credit will be emailed to the email address used at checkout and can be used online.

We do not offer refunds to the original method of payment.

To be eligible for an exchange or store credit:

• Original or gift receipt is required.
• Tags must remain attached.
• Items must be unworn, unwashed and free of stains, odours or damage.
• Footwear must be returned in its original shoebox with the lid and packaged appropriately for shipping.

Sale Items

Items discounted 30% or more are final sale and are not eligible for exchange or store credit. This includes items purchased during promotional sale events or with an online promotional code.

Items discounted 25% or less are eligible for exchange, provided they meet the return conditions above.

Store Credit

Once your eligible return has been processed, you will receive an email containing a gift card code equal to the value of the returned item(s), including applicable tax, less the cost of a return shipping label if applicable.

Store credit is available immediately once processed and will remain valid until the balance has been used.

The gift card will be sent to the email address associated with your order.

Final Sale & Hygiene Items

For hygienic reasons, the following items are final sale and cannot be exchanged or returned for store credit:

• Earrings
• Undergarments
• Body care products

Shipping

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the item received was defective or incorrect. Exchanges may also be subject to an additional shipping charge.

For shipping or return questions, please contact orderhotpeppers@gmail.com.

Defective or Incorrect Items

In the unlikely event that you receive a defective or incorrect item, please contact orderhotpeppers@gmail.com within 7 days of receiving your order so we can assist with an exchange or refund where applicable.

Defects must be reported before the item has been worn or washed. Items that have been worn or washed cannot be accepted as defective returns.

Please inspect your order shortly after delivery so any issues can be addressed within the 7-day timeframe.

Garment Care

To help preserve the quality and longevity of your clothing, we recommend washing in cold water and hanging or laying items flat to dry whenever possible.